New factsheet launched – Unhappy with our service 10/01/2024 New factsheet launched – Unhappy with our service Tagged: Consumer resources
Consultation on draft 2024-27 Strategy and 2024/25 Business Plan 10/01/2024 Consultation on draft 2024-27 Strategy and 2024/25 Business Plan
Legal Ombudsman announces new Chief Ombudsman 10/01/2024 Legal Ombudsman announces new Chief Ombudsman Tagged: Chief Ombudsman
Agreeing on a remedy 22/12/2023 Our front end team helped this firm and customer agree on a suitable remedy to put things right...
The LeO Process 30/11/2023 Guidance and resources on the ombudsman scheme Tagged: How we work Our approach Scheme Rules FAQs case studies LeO process
Our approach during the COVID-19 pandemic 10/01/2024 Approach during COVID-19 Pandemic Tagged: Guidance
Scheme Rules 14/02/2024 Overview of the scheme rules Tagged: Scheme Rules Legal Ombudsman Scheme Governance How we work
Ombudsman decision data 28/02/2024 Data about the decisions made by ombudsman. Tagged: performance data decision data KPIs
New self-service Customer Assessment Tool 22/12/2023 New self-service Customer Assessment Tool Tagged: Consumer resources
Legal Ombudsman announces new chief executive 10/01/2024 Legal Ombudsman announces new chief executive Tagged: Chief Executive
