OLC Annual Report and Accounts published in News 26/03/2024 The Office for Legal Complaints has published its Annual Report and Accounts for 2020/21. This report covers the year from April 2020 to March 2021. Tagged: Annual Report Press release
Blog by Elisabeth Davies, Chair of the OLC in News 26/03/2024 This article is part of LeO News, edition 24. Tagged: Newsletter Board blog Office for Legal Complaints
How We Work in Information Centre 16/03/2026 Every year we help resolve thousands of complaints about the legal service from consumers who are unhappy with their legal service provider. Tagged: common complaints Scheme Rules governance case studies Consumers Ombudsman regulated firms
Chief Ombudsman's introduction: a step change and an evolution in LeO News 29 14/05/2024 The Office for Legal Complaints’ latest Annual Report and Accounts, published this week, highlights the step-change LeO has made in 2022/23. As we commit to staying the course in improving our service, we’re also looking ahead to the LeO of the future. Tagged: LeO News Annual Report Strategy
MCRP launched to improve legal sector complaint handling in News 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
OLC consults on 2026/27 Business Plan and Budget for LeO in News 04/11/2025 OLC consults on 2026/27 Business Plan and Budget against backdrop of ‘unprecedented increase’ in complaints to LeO
