Good complaints handling 16/03/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Timely communication and complaints handling are vital in residential conveyancing 13/03/2026 Timely communication and complaints handling are vital in residential conveyancing
Promptly addressing a service failing and good complaints handling 16/01/2026 Promptly addressing a service failing and good complaints handling
Good complaints handling & engagement with LeO quickens resolution 19/01/2026 Good complaints handling and engagement with LeO quickens resolution
Best practice complaint handling guide 26/03/2024 The aim of this guide is to help you improve the overall service you provide to your customers. By sharing best practice with you, we hope you will be able to reduce the number of complaints that are escalated to the Legal Ombudsman and improve service standards across the profession. Tagged: Signposting complaint handling best practice scheme rules language responding to complaints final response remedies
Poor complaints handling results in additional impact and leads to higher remedies 31/03/2026 Poor complaints handling results in additional impact and leads to higher remedies
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
Poor complaints handling and lack of clarity lengthens complaint resolution 19/01/2026 Poor complaints handling and lack of clarity lengthens complaint resolution
Complaints data 23/07/2026 Data about the complaints we resolve each year. Tagged: Complaints data Data centre performance data
Introducing the Model Complaints Resolution Procedure 03/10/2025 The Model Complaints Resolution Procedure is designed to support legal service providers to improve their complaints handling Tagged: LeO News
Learning from complaints 26/03/2024 Resources on good complaints handling Tagged: Learning from complaints
Poor complaint handling let this barrister down 26/03/2024 We found the service of this barrister to be reasonable but not the complaint handling...
MCRP launched to improve legal sector complaint handling 29/07/2026 New Model Complaints Resolution Procedure launched to improve legal sector complaint handling
