Read our latest Spotlight articles

Have you seen our latest Spotlight articles? Explore our latest editions on probate, early resolution, and residential conveyancing:

• Spotlight on probate looks at the challenges of responding to beneficiary requests in a complex and often emotionally sensitive area of law, highlighting the importance of clear, timely communication and transparency.
• Spotlight on early resolution focuses on resolving complaints as early as possible, emphasising the importance of issuing clear and timely final responses to reduce escalation and support better outcomes for all parties.
• Spotlight on residential conveyancing draws on insight from LeO’s casework to support service providers and improve consumer experiences across one of the highest volume areas of legal services.

Each article within the Spotlight series shares insight into the common issues LeO sees within complaints and provides tips for ensuring good practice in the delivery of legal services, together with guidance about how to handle complaints should they arise.