In May we published six Public Interest Decisions, highlighting the significant financial and personal impact on consumers when legal service standards fall short.
Spanning both conveyancing and litigation, the decisions reveal a consistent pattern of poor service, where failures to provide clear advice, carry out essential checks and manage cases effectively have led to tangible and, in some instances, irreversible consequences for the individuals involved.
Publishing these decisions is part of LeO’s broad programme of work to share insight from its work to help raise standards across the sector.
