Anyone who provides a legal service to the public will experience a complaint at some point.
Each year we investigate thousands of complaints and the lessons that we learn from these can be useful to reflect upon with a view to ensuring that we are following best practice and doing everything we can to prevent complaints happening in the first place.
The above link will take you to our annual complaints data reports. They focus on the main areas of law we receive complaints about and the most common issues we see, including case studies and useful resources for the profession. The reports aim to highlight how service providers can make improvements and resolve complaints themselves.
This guidance is intended to support service providers when they are responding to challenging situations and to help them understand the approach the ombudsman would expect. It sets out the areas we would expect you to consider when handling challenging situations.
Key trends in costs complaints and examples of cases resolved by the ombudsman.
This report looks at personal injury complaints. We collaborated with The Association of Consumer Support Organisations (ACSO) members to discuss the issues facing service providers working in personal injury and this is our findings of the most common issues we investigate.
This report focuses on the lessons which can be learned from the immigration and asylumcomplaints the Legal Ombudsman has investigated, and the most common types and causes ofthose complaints.
The issues behind a recent increase in complaints about the non-payment of stamp duty land tax.
Service provider guide
The causes and trends of complaints in residential conveyancing.
The causes and trends of complaints in divorce.
Case studies to illustrate what can go wrong with Conditional Fee Agreements.
The types and causes of complaints about wills and probate services.