Our factsheets are short and easy to understand, they provide an overview of the the relevant topic. We have based them on our most frequently asked questions and may signpost you to some of our case studies.
This factsheet outlines our service principles, what you can expect from us, and what we expect from you
This factsheet explains how we can help you with a complaint about your legal service provider.
This factsheet tells you more about our approach to investigations here at the Legal Ombudsman
This factsheet explains more about how we will investigate complaints about legal service providers.
This factsheet explains when you should tell your legal service provider that you are unhappy with their service.
This factsheet explains how we look at complaints against legal service providers who are no longer open.
This factsheet will give you a better understanding of the issues and potential risks around buying your new home.
This factsheet explains what actions you can take if you're unhappy with the service you have received from us.
This factsheet explains more about the transfer of CMC complaints to the Financial Ombudsman Service.