Ombudsman decision data

We publish data about the final decisions made by ombudsman.

Our Policy Statement sets out why we publish this information.

This data is updated on a rolling quarterly basis and most of our decisions will be published in the quarter after the decision was made.

Each decision remains published for 12 months from the date of publication.

Included in the table below are details of the ombudsman decisions made between 1 January 2024 – 31 December 2024.

The CSV file for this information can be found here.

How to use this information


General information

The information in the table below shows:

  • Name of the service provider.
  • Total decisions about the service provider in the last 12 months.

Click on the name to find the details of each complaint.



Choosing a service provider

This information can be used to look at the record of service providers. When you look at the information it's useful to ask:

  • Does a complaint mean the firm provides poor service?

No. It's important to check the data and see if we decided whether the service was reasonable or not.

Also take into account that everyone makes mistakes from time to time. When this happens it is important how the service provider responds to the complaint. The data will also show you whether we thought their own (first-tier) complaints handling process was reasonable or not. You should be able to find information about their complaints process on their website.

  • How big is the provider?

If a provider has more than one complaint with us, it could be because they are a big provider and deal with thousands of cases. In this situation it is not unusual for them to have a few complaints listed with us. Always look at the decision we make, not just the number of complaints.

  • What type of work do they do? 

We know that some legal work, such as personal injury, litigation and criminal work, can be more complex for people to understand and the outcomes might not be what people want. This means that complaints could be more likely, but always check what the outcome of the complaint was first.



Downloading data

If this information is used, for example on comparison sites, we encourage you to signpost to the Legal Ombudsman so consumers have the opportunity to find out more about the complaints data.

 


Please click on the green cross in the table below and this will give you more information about the legal service provider and the total decisions made in the last 12 months.

You will find the green cross in front of the name of the legal service provider.

In the table below, the ‘ombudsman remedy required’ field will be 0 if:

  • the ombudsman did not propose a remedy or

  • the remedy proposed by the ombudsman was equal to, or less than, the remedy offered by the firm before we investigated the complaint.

Where data says N/A, this means the ombudsman found the provider’s service to be reasonable.

Filter results by area of law

Number of firms: 166

Number of decisions: 183

Name Number Of Decisions Ombudsman Remedy Required
ABERAVON LAWYERS LIMITED 1 0
ADAMS HARRISON 1 1
AFP Bloom LLP 1 0
AGR LAW LTD 1 0
Apple Tree Family Law Ltd 1 0
AQUA LAW LIMITED 1 1
ARCADIAN LAW LIMITED 1 1
ASHFORDS LLP 1 1
ATKINSON SOLICITORS LTD 1 1
AUSTIN KEMP SOLICITORS LIMITED 1 1
BANNER JONES LIMITED 1 1
BARCAN+KIRBY LLP 1 1
BEN HOARE BELL LLP 1 0
BG SOLICITORS LLP 1 1
BIRKETTS LLP 1 0
BPW SOLICITORS LTD 1 0
Branch Austin McCormick LLP 1 0
BRETHERTONS LLP 1 0
BRIDGE MCFARLAND LLP 1 0
BRIDGER & CO LIMITED 1 1
BROWELL SMITH & CO SOLICITORS LTD 1 1
BROWN TURNER ROSS LIMITED 1 1
BUCKLES SOLICITORS LLP 1 1
BURD WARD SOLICITORS LIMITED 1 1
BUTCHER AND BARLOW LLP 3 0
Child & Child Law Limited 1 1
CLARK WILLIS SOLICITORS LTD 1 0
CLIFTON LAW LTD 1 0
CO-OPERATIVE LEGAL SERVICES LIMITED 1 1
CONSILIA LEGAL LEEDS LTD 1 0
COODES LLP 1 0
CORDELL AND CORDELL UK LIMITED 1 1
CURZON GREEN SOLICITORS 1 0
D & N SOLICITORS 1 0
DAVIS SIMMONDS & DONAGHEY 1 0
DAWSON CORNWELL 1 0
DELPHINE PHILIP LAW LIMITED 1 0
DIANE GENDERS SOLICITORS LTD 1 0
DOOTSONS LLP 1 1
DR SONIA KHAN SOLICITORS 1 0
DUNCAN LEWIS SOLICITORS LTD 2 1
EDWARD HANDS & LEWIS LIMITED 1 0
ELAINE PARKES SOLICITORS LTD 1 0
Eldwick Law 1 0
FAIRHURST MENUHIN AND CO LTD 1 1
Family Defence Law Ltd 1 0
FAMILY LAW PARTNERS (UK) LIMITED 1 0
FARRER & CO LLP 1 0
FIELD OVERELL LLP 1 0
FLG LTD 2 1
Forbes Solicitors LLP 1 1
FREEMAN JOHNSON 1 0
GELDARDS LLP 1 0
GHP LEGAL 1 0
GLANVILLES LLP 1 0
GOODWINS FAMILY LAW SOLICITORS 1 0
GRAHAM WHITE & CO 1 0
GREGG LATCHAMS LIMITED 1 0
Guthrie Jones Jones Llp 1 1
HALL BROWN LTD 2 0
HALL SMITH WHITTINGHAM LLP 1 0
HARRISON CLARK RICKERBYS LIMITED 1 1
HARROGATE FAMILY LAW LIMITED 1 0
HCB SOLICITORS LTD 1 0
HENRY HYAMS LIMITED 1 1
HERRINGTON CARMICHAEL LLP 1 0
HIGHFIELDS SOLICITORS 1 1
HORNE ENGALL AND FREEMAN LLP 1 0
HOUGHTON PIGOT & CO 1 0
IRWIN MITCHELL LLP 1 0
ISON HARRISON LIMITED 1 1
J STIFFORD SOLICITORS LTD 1 0
JMW SOLICITORS LLP 1 1
JOHN WELCH & STAMMERS SOLICITORS 1 0
JORDANS SOLICITORS MIDLANDS LIMITED 1 0
Josephine Margaret Sommer 1 0
JOSIAH HINCKS SOLICITORS 1 1
KEYSTONE LAW LIMITED 1 0
LAURUS LAW LIMITED 1 1
LAWMATIC SOLICITORS 1 0
LEONARD GRAY LLP 1 1
LOWE`S SOLICITORS 1 0
MAKIN DIXON SOLICITORS LIMITED 1 1
MARSHALL HALL LEVY 1 1
MAYO WYNNE BAXTER LLP 1 0
MEADOWS RYAN SOLICITORS LTD 1 1
MEWIES SOLICITORS LIMITED 1 1
MIDDLESEX LAW CHAMBERS 1 1
Miles Preston 1 1
MILLS & REEVE LLP 1 0
MIR LEGAL LTD 1 1
Miss Catherine Eileen Hewitt of Quartz Barristers Chambers 1 0
Miss Yvonne Mary Healing of 18 St John Street 1 1
MORECROFTS LLP 1 0
Mr Benjamin Arthur Boucher-Giles of Fourteen 1 0
Mr James Thomas Colin Holmes of Garden Court Chambers 1 0
Mr John Edward Gerard Hudson of Quartz Barristers Chambers 1 1
Mr John McLanachan 2 2
Mr Joseph Christopher Switalski of 29 Bedford Row Chambers 1 0
Mr Kieran Michael Joseph O'Neill of Trinity Chambers 1 1

If you cannot see any information relating to a decision you have selected above, the ombudsman decided that no remedy was required in the case