How to complain to a legal service provider

We know that complaining to a legal service provider isn't easy. We're here to make sure that it's as fair and straightforward as possible.

If you're unhappy with the service provided by your legal service provider, you must start your complaints journey by telling them first, and giving them eight weeks to respond.

In this section we have provided guidance and resources to make a clear complaint to your legal service provider.

If you're unhappy with their response then you can bring a complaint to us.

woman on the phone standing next to a tall man.

woman on the phone standing next to a tall man.


Complaint letter template

We recognise that taking the first step and letting a service provider know that you are unhappy with their service can be difficult. You can use our example of a complaint letter to make first contact.

Complain to your service provider

This guidance will give you more detail on why you need to let you service provider know you are unhappy, and what to do next.

Closed firm guidance

This factsheet explains how we look at complaints against service providers who are no longer open. Most of the complaints that are brought to us are about solicitors and the information here concentrates on those service providers.

How we work

This section tells you more about who we are and what we do, as well as the first steps you must take before bringing a complaint to us.

Consumer journey

This guidance gives you a better understanding of the complaints journey, You can also access helpful factsheets, case studies and FAQs.

Help for prisoners

This guidance for prisoners explains what type of legal complaints we can deal with, who can use our service, and how to bring a complaint to us.