A thorough, resolution-focused response can prevent complaint escalation to LeO Read A thorough, resolution-focused response can prevent complaint escalation to LeO
A good apology and solution are key to complaint resolution Read A good apology and solution are key to complaint resolution
Probate issues and rising costs A disagreement between siblings meant that the estate couldn't be finalised… Read Probate issues and rising costs
Underperforming inheritance investment Client complained about under performance of investments made at the solicitor's discretion Read Underperforming inheritance investment
Out of jurisdiction Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him… Read Out of jurisdiction
The service provided no value This firm provided a service of no value and charged more than they advised... Read The service provided no value
