Stamp Duty Land Tax - complaint resolved by final decision Read Stamp Duty Land Tax - complaint resolved by final decision
Remedies – 5.7(c) dismissal without investigation Read Remedies – 5.7(c) dismissal without investigation
If service providers explain their process up front, disputes are less likely Read If service providers explain their process up front, disputes are less likely
Poor complaints handling results in additional impact and leads to higher remedies Read Poor complaints handling results in additional impact and leads to higher remedies
Service providers should adapt communications to customers Read Service providers should adapt communications to customers
