Fair remedies should reflect both financial and emotional impact Read Fair remedies should reflect both financial and emotional impact
Service providers should consider the transaction type when advising on timescales Read Service providers should consider the transaction type when advising on timescales
Service providers should adapt communications to customers Read Service providers should adapt communications to customers
Poor complaints handling results in additional impact and leads to higher remedies Read Poor complaints handling results in additional impact and leads to higher remedies
Promptly addressing a service failing and good complaints handling Read Promptly addressing a service failing and good complaints handling
