Fixed fee Mr D felt the fixed fee was excessive because the hearing was adjourned after a few minutes... Read Fixed fee
A jurisdiction challenge This firm challenged the Legal Ombudsman's involvement in this complaint as they felt they hadn't provided a legal service to the complainant... Read A jurisdiction challenge
Reasonable advice undermined by poor communication and complaint handling Read Reasonable advice undermined by poor communication and complaint handling
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating Read Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
The Ombudsman may dismiss complaints with no prospects of success Read The Ombudsman may dismiss complaints with no prospects of success
