• Board Papers for the Meeting on 28 November 2019

    By on December 9, 2019

      Agenda for the OLC Board meeting on 28 November 2019 For publication, no redactions OLC Board forward plan...

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    Legal Ombudsman
  • 24-October-2019-OLC-Minutes

    By on December 9, 2019

    24 October 2019 – OLC Agreed Board Minutes

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    Legal Ombudsman
  • Case study

    By on November 18, 2019

    We took a look at Mr W’s complaint that a firm had begun charging an additional value element more...

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    Legal Ombudsman
  • Case study

    By on November 18, 2019

    Mrs S had worked in a role that required her to carry out large quantities of photocopying.  She became...

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    Legal Ombudsman
  • Case study

    By on November 18, 2019

    Mr G complained to us when he lost the right to remain in the UK to study for a...

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    Legal Ombudsman
  • Board Papers for the Meeting on 24 October 2019

    By on November 12, 2019

    Agenda for the OLC Board meeting on 24 October 2019 For publication, no redactions OLC Board forward plan 99.0...

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    Legal Ombudsman
  • 26 September 2019 – OLC Agreed Board Minutes

    By on November 12, 2019

    26 September 2019 – OLC Agreed Board Minutes

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    Legal Ombudsman
  • Board Papers for the Meeting on 26 September 2019

    By on October 10, 2019

          Agenda for the OLC Board meeting on 26 September 2019 For publication, no redactions OLC Board...

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    Legal Ombudsman
  • 17 July 2019 – OLC Agreed Board Minutes

    By on October 10, 2019

    17 July 2019 – OLC Agreed Board Minutes

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    Legal Ombudsman
  • Discussion paper: Transparency and Reporting Impact

    By on October 1, 2019

    The Legal Ombudsman is seeking views about the ways we could possibly improve the transparency of our work, and...

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    Legal Ombudsman