• Board Papers for the Meeting on 27 January 2020

    By on February 17, 2020

    Agenda for the OLC Board meeting on 27 January 2020 For publication, no redactions OLC Board forward plan 101.0...

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    Legal Ombudsman
  • 28 November 2019 – OLC Minutes

    By on February 17, 2020

    28 November – OLC Minutes

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  • Consultation: Strategy 2020-2023 and Business Plan 2020/21

    By on December 16, 2019

    The Office for Legal Complaints has published its draft strategy for 2020-23, which includes its draft business plan for...

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    Legal Ombudsman
  • Board Papers for the Meeting on 28 November 2019

    By on December 9, 2019

      Agenda for the OLC Board meeting on 28 November 2019 For publication, no redactions OLC Board forward plan...

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    Legal Ombudsman
  • 24 October 2019 – OLC Minutes

    By on December 9, 2019

    24 October 2019 – OLC Agreed Board Minutes

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  • Case study

    By on November 18, 2019

    We took a look at Mr W’s complaint that a firm had begun charging an additional value element more...

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    Legal Ombudsman
  • Case study

    By on November 18, 2019

    Mrs S had worked in a role that required her to carry out large quantities of photocopying.  She became...

    1
    Legal Ombudsman
  • Case study

    By on November 18, 2019

    Mr G complained to us when he lost the right to remain in the UK to study for a...

    1
    Legal Ombudsman
  • Board Papers for the Meeting on 24 October 2019

    By on November 12, 2019

    Agenda for the OLC Board meeting on 24 October 2019 For publication, no redactions OLC Board forward plan 99.0...

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    Legal Ombudsman
  • 26 September 2019 – OLC Agreed Board Minutes

    By on November 12, 2019

    26 September 2019 – OLC Agreed Board Minutes

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