• Board minutes – Archives 2018

    By on April 18, 2019

    29 January 2018 – OLC Agreed Board Minutes  (pdf – opens in new window) 14 March 2018 – OLC...

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    Legal Ombudsman
  • Board Papers for the meeting on 20 March 2019

    By on April 16, 2019

        Agenda for the OLC Board meeting on 20 March 2019 For publication, no redactions OLC Board forward...

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    Legal Ombudsman
  • 2019-20 Business Plan and Budget

    By on April 12, 2019

    Following a period of consultation which ran from 14 December 2018 to 24 January 2019, the Legal Ombudsman produced...

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    Legal Ombudsman
  • 28 January 2019 – OLC Agreed Board Minutes

    By on April 8, 2019

    28 January 2019 – OLC Agreed Board Minutes

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    Legal Ombudsman
  • Whistleblowing policy and procedure

    By on April 1, 2019

    We are committed to the highest standards of openness, probity and accountability. Whistleblowing is when an individual brings information...

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    Legal Ombudsman
  • Gender pay gap report 2018

    By on March 22, 2019

    We have now published our Gender pay gap report for 2018.  The Legal Ombudsman’s staff count at the time...

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    Legal Ombudsman
  • Case study

    By on March 4, 2019

    Mr T had approached a service provider to act for him in a claim against his employer. Following a...

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    Legal Ombudsman
  • Case study

    By on March 4, 2019

    Miss C instructed a solicitor in 2005 when she purchased her house. When Miss C came to sell her...

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    Legal Ombudsman
  • Case study

    By on March 4, 2019

    Ms H approached a solicitor in April 2015 to defend her in criminal proceedings. Following a trial in January...

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    Legal Ombudsman
  • Consultation Response – LSB draft business plan 2019/20

    By on March 4, 2019

    On 30 January 2019, the Legal Ombudsman (LeO) responded to a consultation issued by the Legal Services Board (LSB)...

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    Legal Ombudsman