The Legal Ombudsman has a service complaint procedure for anyone who is unhappy with the level of service we have provided. We take complaints very seriously and want to ensure we put right anything that has gone wrong. The procedure for handling complaints about our service is separate to the normal process that applies when parties disagree with our views on the merits of a case.
The Service Complaint Adjudicator is the third and final stage of our service complaint procedure. They are appointed by our Board. The Adjudicator is unable to change the outcome of a case but will carry out his/her own independent review of our service.
A report is produced by our Service Complaint Adjudicator at the end of every financial year. This gives information about the types of complaints that have reached the final stage of our service complaint procedure and the actions we have taken to put things right for the future.
The report for 2017-18 can be viewed here.
If you have any questions about this report, please direct them to firstname.lastname@example.org.