Scheme rules 2010

Scheme rules 2010

olc-discussion-paperWe asked for help when we were shaping our rules. We wanted to know what they should look like to support a new Ombudsman scheme that resolves complaints impartially, quickly and fairly:

Discussion paper (pdf – opens in new window) and discussion draft scheme rules (July 2009) (pdf – opens in new window)

Consultation paper (pdf – opens in new window) and consultation draft scheme rules (pdf – opens in new window) and feedback (September 2009)

Our response to the consultation (pdf – opens in new window) and the proposed scheme rules (April 2010) (pdf – opens in new window)

The feedback and responses we received to the above consultation are listed below:


Javaid Ramzan

Roy Fox

Legal Services Ombudsman


Bar Standards Board

Legal Services Consumer Panel

Solicitors Regulation Authority

Legal Services Commission

ROCAS further comments

National Consumer Federation

Office for the Immigration Services Commissioner

Chartered Institute of Patent Attorneys

Russell, Jones and Walker

Legal Complaints Service

William Taylor

Law Society

Personal Injury Bar Association

Consumer Focus

City of Westminster and Holborn Law Society


Sole Practitioners Group

Council for Licensed Conveyancers