Skip to main content
  • Accessibility
  • Cymraeg
  • Cookies
  • Privacy
  • Covid-19 Guidance
Legal Ombudsman home
  • How We Work
    • Consumer journey
    • Complaint checker
    • Legal service provider journey
  • Make A Complaint
  • Information Centre
    • Corporate Publications
      • Governance
        • Schedule of matters reserved to the Office for Legal Complaints
        • Remuneration Committee (RemCo) TOR
      • Reports and plans
      • Consultations
        • Strategy and Business plan consultation 2020-23 responses
        • Transparency and Reporting Impact Discussion paper (October 2019)
        • Our responses to consultations
      • Scheme Rules
      • Corporate policies
    • Learning Resources
      • Training and Events
      • Preventing complaints
        • Overview of annual complaints data
        • Complaints in focus - stamp duty
        • Complaints in focus: No win, no fee agreements
        • Complaints in focus - wills and probate
        • An ombudsman's view of good costs service
        • Responding to challenging situations
        • The price of separation: Divorce related legal complaints and their causes
        • Losing the plot – residential conveyancing complaints
      • Good complaints handling
        • Our approach to dealing with cybercrime
        • Signposting
        • Listen, Inform, Respond
        • The Language of Complaints research
        • A business case for good complaint handling
        • Responding to challenging situations
      • The LeO Process
        • Our approach during the COVID-19 pandemic
        • Guidance: Scheme Rules FAQ
        • Guidance: Our approach to determining complaints
        • Guidance: Our approach to putting things right
        • Guidance: for accountants
        • Guidance: Complaints alleging negligence
        • Signposting consumers to the Legal Ombudsman
    • Data centre
      • Performance data
        • Customer Experience and Quality
        • Efficiency and resilience
        • People, leadership and culture
        • Reputation and raising professional standards
      • Complaints data
      • Ombudsman decision data
      • Research and reports
    • Consumer resources
      • Using a service provider
        • Using a divorce lawyer: 10 top tips
      • Complaining to a service provider
      • Bringing a complaint to us
    • News
    • FAQs
    • Case studies
    • Factsheets
  • Who We Are
    • Our people
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Performance
    • Customer Service Principles
  • Working for us
    • Our staff networks
    • Apprenticeships
  • Contact Us
    • Freedom of Information
    • Subject Access Request
    • Feedback
  • Accessibility
  • Cymraeg
  • Cookies
  • Privacy
  • Covid-19 Guidance
  • How We Work
    • Consumer journey
    • Complaint checker
    • Legal service provider journey
  • Make A Complaint
  • Information Centre
    • Corporate Publications
      • Governance
      • Reports and plans
      • Consultations
      • Scheme Rules
      • Corporate policies
    • Learning Resources
      • Training and Events
      • Preventing complaints
      • Good complaints handling
      • The LeO Process
    • Data centre
      • Performance data
      • Complaints data
      • Ombudsman decision data
      • Research and reports
    • Consumer resources
      • Using a service provider
      • Complaining to a service provider
      • Bringing a complaint to us
    • News
    • FAQs
    • Case studies
    • Factsheets
  • Who We Are
    • Our people
      • Our Board
      • Executive Team
      • Ombudsman Team
    • Performance
    • Customer Service Principles
  • Working for us
    • Our staff networks
    • Apprenticeships
  • Contact Us
    • Freedom of Information
    • Subject Access Request
    • Feedback

This site uses cookies to store information on your computer. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. More Information.

Complaining isn’t easy.
We’re here to make sure it’s
straightforward and fair.

Find out how to complain

Information for

Consumers

Resources for

Complaint handling

Information for

Legal service providers

@legalombudsman

Tweets by Legal_Ombudsman

Latest News


13 JANUARY 2021

OLC: publication of board papers

More Latest News

Call for input

CMA: Review of legal services

Recent publications

Transparency and Reporting Impact Response

Recent publications

Annual review of complaints 2019/20

Translate
Contact Us enquiries@legalombudsman.org.uk 0300 555 0333
PO Box 6806
Wolverhampton
WV1 9WJ
© 2020 Legal Ombudsman
  • Privacy