On 18 September, the Legal Ombudsman responded to transparency consultations issued by frontline regulators. These were written in line with recommendations made by the Competition and Markets Authority in the final report of its legal services market study.
This publication is directed to the following regulators:
– Solicitors Regulation Authority (SRA)
– Bar Standards Board (BSB)
– Council for Licensed Conveyancers (CLC)
– CILEx Regulation
– Intellectual Property Regulation Board (IPReg)
– Master of the Faculties (MoF)
In our response, we share our views on matters of price transparency, publication of complaints data and additional information, use of logos and digital badges, a single digital register, and the Legal Choices website.
Overall, the Legal Ombudsman welcomes the improvements and innovations put forward in these consultations. We believe that with certain safeguards in place, transparency measures should improve consumer experience of legal services and still allow providers to concentrate on delivering their core service.
A copy of our full response can be viewed here.