On 30 January 2019, the Legal Ombudsman (LeO) responded to a consultation issued by the Legal Services Board (LSB) on its business plan for 2019/20. In this the LSB identify three new five-year policy objectives that will feed into the three existing strategic objectives laid out in their three-year organisational strategy document.
Overall, LeO believes that this business plan is sensible and appears to fit in with the LSB’s long-term aims. We are pleased to see the development of clear policies to drive high standards in the legal services market, and an alertness to the fast pace of change in the world today.
A copy of our full response can be viewed here.