Bring your complaint to us

Bring your complaint to us

1. Before we can help with your complaint, you will need to:

  • Already have complained to the service provider (legal or claims management) and allowed them up to eight weeks to provide a full response. We will need copies of your complaint and the response. If you have not yet complained to your service provider, then you can use this helpful templateas a guide and read these factsheets; factsheet1 and factsheet2.
  • Know the date on which the problem occurred, and the dates that you made the complaint.
  • Provide us with your contact information including an email address, if you have one.
Useful documents

2. Complete our complaint form

Answer the questions to see if we are the right organisation to help you. If it looks like we can help you we will ask you to complete our online complaint form

You will need to provide documents and personal information. If you do not want to complete the online form, you can also download it and send by email.

Go to questions

(Cymraeg) Ffurflen Gwyn Ombwdsmon Cyfreithiol

Anfonwch y ffurflen hon wedi ei chwblhau ynghyd â chopi o’ch cwyn, os cafodd ei gwneud trwy e-bost neu lythyr, ynghyd â chopïau o unrhyw ymatebion yr ydych wedi eu derbyn. Peidiwch ag anfon unrhyw wybodaeth arall ar hyn o bryd – byddwn yn rhoi gwybod i chi os bydd arnom angen unrhyw beth arall

Ffurflen Gwyn Ombwdsmon Cyfreithiol (pdf – du a gwyn i’w argraffu – agor mewn ffenestr newydd)