Case study

Case study

The case:

Miss C instructed a solicitor in 2005 when she purchased her house. When Miss C came to sell her house in March 2012, she discovered it was still registered in the previous owner’s name.

Miss C complained to the solicitor that they had failed to register the house in her name in 2003 causing delay and additional expense. She brought her complaint to the Legal Ombudsman in August 2015.

Miss C’s complaint was dismissed as it fell outside of our timescales. The problem she was complaining about happened more than six years ago, and she became aware of it in March 2013, more than three years before she referred the complaint to the Legal Ombudsman.

Miss C should have referred her complaint to the Legal Ombudsman by March 2015 at the latest. She accepted there were no reasons why she could not have done so.