The Legal Ombudsman has continued to deliver a consistently effective service while significantly driving down its budget. We now cost the legal profession almost £5 million per year less than we did when we first opened our doors for business in October 2010.
We published our strategy for 2014-2017 in January 2014 following consultation with and feedback from our stakeholders. This included the four following priorities:
• To continue to improve our efficiency
• To implement agreed changes to our jurisdiction
• To help create an improved legal complaints handling system
• To disseminate what we have learned more widely
This year we have taken the decision this year to separate our consultation on budget and strategy and will consult on these individually. The strategy will be reviewed by the Board in January and published for consultation in the spring.
Like every year, we are keen to hear your views on our budget and particularly on proposed new Key Performance Indicators.
Legal Ombudsman 2016-2017 budget consultation (pdf, opens in new window)
Consultation on the draft Budget closed on 1 February 2016.