2019-20 Business Plan and Budget

2019-20 Business Plan and Budget

Following a period of consultation which ran from 14 December 2018 to 24 January 2019, the Legal Ombudsman produced its final business plan for 2019-20.

This plan marks the final year of our 2017-2020 strategy. We are proud of the progress we’ve made against our strategic priorities over the last year and are excited to keep building on this work in 2019-20.

The full business plan can be viewed here.