The firm acted in their client's best interest Ms H wasn't happy with the advice she was given but we found it to be reasonable... Read The firm acted in their client's best interest
Case fee waived In this complaint we found the firm's service and the handling of the complaint to be reasonable so the case fee was waived... Read Case fee waived
Failure to provide reasonable advice Failure to advise of car hire options left Ms P in financial distress... Read Failure to provide reasonable advice
Agreeing on a remedy Our front end team helped this firm and customer agree on a suitable remedy to put things right... Read Agreeing on a remedy
Out of jurisdiction Mr I was unhappy with the firm's service, however the firm were not actually providing a service to him… Read Out of jurisdiction
Client not advised about six month rule A woman who complained to her solicitor she had not been properly represented in court was not sign-posted to the Legal Ombudsman Read Client not advised about six month rule
