Timely communication and complaints handling are vital in residential conveyancing Read Timely communication and complaints handling are vital in residential conveyancing
Only obviously wrong advice will result in an upheld complaint Read Only obviously wrong advice will result in an upheld complaint
The Ombudsman may dismiss complaints with no prospects of success Read The Ombudsman may dismiss complaints with no prospects of success
Proactive updates reduce complaints and strengthen trust Read Proactive updates reduce complaints and strengthen trust
Transparent and clear costs information helps ensure reasonable customer expectations Read Transparent and clear costs information helps ensure reasonable customer expectations
Effective complaint handling can prevent costly case fees Read Effective complaint handling can prevent costly case fees
