Providing a service The firm challenged our jurisdiction and failed to respond to the complaint as they were acting for the mortgage lender and not Mr Z… Read Providing a service
Making reasonable adjustments Despite being aware of Mr C's disability, this firm failed to make reasonable adjustments and should have taken more care with the terminology they used... Read Making reasonable adjustments
The service provided no value This firm provided a service of no value and charged more than they advised... Read The service provided no value
The firm acted reasonably In this complaint the firm offered reasonable advice which outlined the benefits and risks... Read The firm acted reasonably
Poor advice led to implications Mr A got a shock when he realised the implications of the decision he made following advice... Read Poor advice led to implications
Reasonable offer made In Mr D's case, the firm made a reasonable offer to acknowledge the service issue... Read Reasonable offer made
