Good complaint management creates faster, fairer resolutions Read Good complaint management creates faster, fairer resolutions
Meaningful responses matter; don’t overlook the real issues Read Meaningful responses matter; don’t overlook the real issues
Increasing ground rent Mr G got a shock a year after purchasing a property to find out he owed ground rent charges he wasn't expecting... Read Increasing ground rent
A cybercrime warning to firms A lack of proper procedures to safeguard against cybercrime left this firm short... Read A cybercrime warning to firms
Failure to provide reasonable adjustments Mr H had a negative experience with the firm as they did not communicate with him in the way he requested... Read Failure to provide reasonable adjustments
