Six/Three year time limit after house sale - case referred to us prior to 1 April 2023 A woman complained to her solicitor that her house was still registered to its previous owner, but then took over three years to bring the complaint to the ombudsman. Read Six/Three year time limit after house sale - case referred to us prior to 1 April 2023
A cybercrime nightmare Hackers tricked Miss C into giving away her deposit... Read A cybercrime nightmare
Complaint about employer within six year limit - case referred to us prior to 1 April 2023 A complaint about a claim against an employer in June 2013, which was brought to the Legal Ombudsman in October 2017 and was therefore within the six year time limit. Read Complaint about employer within six year limit - case referred to us prior to 1 April 2023
No poor service - conveyancing complaint Case study where it was found by the Legal Ombudsman that there was no poor service given... Read No poor service - conveyancing complaint
Failure to provide information A failure to provide information meant we had to dismiss this complaint... Read Failure to provide information
Lack of evidence The solicitor and client were both unable to prove whether a payment for services had been made... Read Lack of evidence
