Clear communication and a thorough complaints review can save time Read Clear communication and a thorough complaints review can save time
A good apology and solution are key to complaint resolution Read A good apology and solution are key to complaint resolution
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating Read Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
Timely communication and complaints handling are vital in residential conveyancing Read Timely communication and complaints handling are vital in residential conveyancing
Only obviously wrong advice will result in an upheld complaint Read Only obviously wrong advice will result in an upheld complaint
The Ombudsman may dismiss complaints with no prospects of success Read The Ombudsman may dismiss complaints with no prospects of success
