Good communication practices reduce complaints and improve client satisfaction Read Good communication practices reduce complaints and improve client satisfaction
Sincere apologies can support effective early resolution Read Sincere apologies can support effective early resolution
Sometimes a simple acknowledgement and apology can prevent costly escalation Read Sometimes a simple acknowledgement and apology can prevent costly escalation
Clear communication and a thorough complaints review can save time Read Clear communication and a thorough complaints review can save time
A good apology and solution are key to complaint resolution Read A good apology and solution are key to complaint resolution
Accepting in ‘full and final settlement’ can restrict Ombudsman investigating Read Accepting in ‘full and final settlement’ can restrict Ombudsman investigating
