LeO News - Issue 20
In this issue: Our refreshed signposting guidance is under the spotlight; an interview with our Chief Ombudsman; Q&A with Chief Executive of CILEx; plus latest news, research and more.

What's in this issue?

photo of Rebecca Marsh, Chief Legal Ombudsman

View from the Top

Rebecca joined the Legal Ombudsman (LeO) in February as Chief Ombudsman. We took some time to find out more about her, how she’s found the last 8 months and the areas she’s focusing on...

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News in brief

We've published our Annual report, find out about the new courses we'll be running this year, new signposting and cybercrime guidance. Chair of the OLC has been named for a second year running in the top 100 most influential LGBT+ public figures....
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photo of person under light on street

In the spotlight – Signposting customers

Research commissioned by LeO and the Solicitors Regulation Authority in October last year highlighted that there could be improvements...

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image taken from front of CMC report

Claims management update

We have re-launched our claims management company (CMC) case studies page...

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LeO Links

The Legal Ombudsman (LeO) is committed to sharing and disseminating what we learn with the public and the industry...

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Photo of Helen Whiteman from CILEx Regulation

Q&A with Helen Whiteman

Q&A with Helen Whiteman from CILEx Regulation...



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