Claims management update
New case studies available
We have re-launched our claims management company (CMC) case studies page to make them more accessible and easier to navigate. On this page, you’ll find helpful case studies relating to financial products and services and accident management complaints. If you have any feedback, please get in touch at cmcenquiries@legalombudsman.org.uk.
New course dates!
These courses are free for CMCs regulated by the Claims Management Regulation Unit.26 September 2018 – Manchester
We have decided to run two of our courses back to back as we believe they complement each other. If these courses are fresh for you then please attend the full day, however don’t worry if you’ve already attended one of these courses, you can just attend a half-day session instead.
Human factors: how to avoid service failings 9:30-12:30
This course is designed to help claims companies improve their procedures to prevent service failings from occurring. In turn, this should reduce the number of customer service complaints received.
Communication in dispute settings 13:30-16:30
The aim of this course is to look at communication in conflict or dispute settings. Specifically, we look at how poor communication can fuel mistrust and divide parties and how effective communication is key to constructive engagement between parties in dispute.