Make a complaintThe Legal Ombudsman is independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsAnnual report 2013
13 June 2013Call for new vision to meet future challenges: Chair of the board speaks at launch of Ombudsman’s third full Annual Report.
Note to self: pay more attention
10 June 2013See what our Head of Policy, Alison Robinson, is talking about in the latest LeOpinion blog
23 May 2013We’ve published our response to a Public Administration Committee enquiry. We respond to consultations where they link with our organisation in some way or where we have evidence that can contribute to the debate. Read it here.
Most popularHere we list our most popular viewed documents from the website, (all documents will open in a new window):
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules
- Service complaint procedure
- Costs report
- Strategy (2013-2016) and Business Plan (2013-2014)