Helping the public

The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider. Use this section to learn more about: making a complaint to us; our rules; how we resolve complaints; and how to complain to your service provider.

Find out more about how we can help

Helping service providers

We help a broad range of professions to improve complaint handling processes and avoid complaints arising in the first place. We have specialist teams available to assist legal services and claims management companies. Use this section to learn more about: dealing with a first tier complaint; our rules; how we resolve complaints; and how to work with us during investigations.


  • New parliamentary role for Chief Legal Ombudsman

    The House of Commons has today approved a motion to appoint Chief Legal Ombudsman Kathryn Stone as Parliamentary Commissioner for Standards. Kathryn will continue to do her duties at...

  • Office for Legal Complaints welcomes Tailored Review

    The Office for Legal Complaints(OLC) has welcomed a tailored review that notes significant progress and encourages efforts to increase feedback to frontline regulators. The Tailored Reviews of the Legal...

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