Helping the public

We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Find out more about how we can help

Helping service providers

We can help legal service providers and claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.


  • Legal Ombudsman announces new chief executive

    The Legal Ombudsman (LeO) has announced its Director of Corporate Services Rob Powell is to become the new Chief Executive. He will replace Nick Hawkins, who leaves the organisation...

  • Tripartite Operating Protocol published

    The Legal Ombudsman has published its Tripartite Operating Protocol on its website. The document is an agreement between the Ministry of Justice (MoJ), the Legal Services Board (LSB) and...

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