Welcome

We will start to resolve complaints very soon - on Wednesday 6 October 2010. Before then, click here for more information about how to make a complaint at the moment.

We are a new organisation that will have formal powers to resolve complaints about lawyers. It will be a free service.  Our job will be to look at complaints in a fair and independent way – we will not take sides.

If you have a problem with the service provided by your lawyer, you should first complain directly to them. But if you are still not satisfied then, once we are open, we may be able to help.

Our service will be open to all members of the public, very small businesses, charities, clubs and trusts.