Helping the public

The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider. Use this section to learn more about: making a complaint to us; our rules; how we resolve complaints; and how to complain to your service provider.

Find out more about how we can help

Helping service providers

We help a broad range of professions to improve complaint handling processes and avoid complaints arising in the first place. We have specialist teams available to assist legal services and claims management companies. Use this section to learn more about: dealing with a first tier complaint; our rules; how we resolve complaints; and how to work with us during investigations.


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Making a complaint

Unhappy with the service you’ve received?

Find out how to complain

Phone lines

Our opening hours on Thursday 20 October will be 11:00 until 17:30. If you wish to speak with us, please contact us during this time. Alternatively, if you would like to email us, you can contact us at enquiries@legalombudsman.org.uk for legal service enquiries, or cmc@legalombudsman.org.uk for claims management company enquiries. We are sorry for any inconvenience caused.