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For our minicom call 0300 555 1777. We are open 8.30am to 5.30pm Mon-Fri. Calls will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For more information on the ways to contact us click here.
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This website aims to meet accessibility requirements. We have produced some of our important information in different formats, head over to our Accessibility page to find out more. Please contact us if you have any further accessibility needs.
Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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    Why complaints matter: Find out in our interactive Annual Report 2012-13
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    Need to make a complaint? Our service is free. Find out more here
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    Are you a lawyer? Check out our guidance on dealing with complaints

Make a complaint

The Legal Ombudsman is independent and impartial. This means that when we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

Annual report 2013
13 June 2013
Call for new vision to meet future challenges: Chair of the board speaks at launch of Ombudsman’s third full Annual Report.

Note to self: pay more attention
10 June 2013
See what our Head of Policy, Alison Robinson, is talking about in the latest LeOpinion blog

Consultation response
23 May 2013
We’ve published our response to a Public Administration Committee enquiry. We respond to consultations where they link with our organisation in some way or where we have evidence that can contribute to the debate. Read it here.