We don't take sides

Click here to find out more >

If you have a complaint

contact us
0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)

We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk

Welcome from Adam Sampson, our Chief Ombudsman

photo of our Chief Ombudsman, Adam Sampson.

Welcome to the Legal Ombudsman.

We have formal powers to resolve complaints about lawyers. It is a free service. Our job is to look at legal complaints in a fair and independent way – we will not take sides.

As with any kind of dispute, it is always best to complain to your lawyer first to give them a chance to resolve the issue. If you are still not satisfied or are not sure about what to do, then please get in touch with us.

News and events

04 May 2012
Chief Ombudsman, Adam Sampson, talks scheme rules in the Law Society Gazette's latest Complaints Clinic. Read it here. (website opens in new window).

03 May 2012
Chief Ombudsman Adam Sampson talks compensation, will writers and publishing names on Politics Home. Click here to see his latest interview. (website opens in new window).

20 April 2012
The Legal Ombudsman and the Legal Services Consumer Panel are commissioning research to investigate consumers' expectations and experiences of the complaints handling processes within the legal services sector. Find out how you can tender for this work here.

Stories

Not sure what sort of complaints we can help resolve? We have written down some of the stories people tell us and the types of complaints we might be able to help resolve.

Read our case studies

You can also read our Ombudsman decisions if you would like to find out more about the types of issues we look into and how we resolve complaints. We will publish all our Ombudsman decisions here, so the collection will grow over time - but we will remove all names so people can't be identified.

Ombudsman decisions


Make this website talk