Helping the public

The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider. Use this section to learn more about: making a complaint to us; our rules; how we resolve complaints; and how to complain to your service provider.

Find out more about how we can help

Helping service providers

We help a broad range of professions to improve complaint handling processes and avoid complaints arising in the first place. We have specialist teams available to assist legal services and claims management companies. Use this section to learn more about: dealing with a first tier complaint; our rules; how we resolve complaints; and how to work with us during investigations.


  • LeO News 14 is out

    LeO News is our quartely stakeholder newsletter. In this edition: tips to improve your complaint handling; the latest research...

  • We’ve published the latest decision data

    We have published the latest summary of ombudsman decisions made about legal service providers. And, for the first time,...

Read all news


Making a complaint

Unhappy with the service you’ve received?

Find out how to complain

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