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For our minicom call 0300 555 1777. We are open 8.30am to 5.30pm Mon-Fri. Calls will cost no more than calls to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

For more information on the ways to contact us click here.
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Here to help
Screen grab of our here to help videoClick here to watch our video to find out more about how to complain to us. Also available in BSL format here.
Accessibility
This website aims to meet accessibility requirements. We have produced some of our important information in different formats, head over to our Accessibility page to find out more. Please contact us if you have any further accessibility needs.
Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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    We’re recruiting. Visit our ‘Vacancies’ page to see if we have the job for you.
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    Prefer Easy Read? Our ‘Here to help’ leaflet is now available in this and translated formats.
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    We’ve published a new guide for older people. Click here for info on using a lawyer, resolving disputes and much more.
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    Need to make a complaint? Our service is free. Find out more here

Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.

News

Our decision data is now easier to access and share
22 August 2014

We’ve listened to stakeholders who wanted us to make our data easier to share. This means you can now access ombudsman decision data in comma separated value (CSV) format. Visit our decisions page to find out more.

Are legal worries keeping you awake at night?
31 July 2014
Sometimes the biggest step towards a solution is working out what to do first. Why not visit the Legal Choices website and see if it can point you in the right direction? Benefit from independent, free and impartial advice including: which lawyer you need and who regulates them; ways to pay for legal services; and what to do if things go wrong with a service provider.