We don't take sides

Click here to find out more >

If you have a complaint

contact us
0300 555 0333
(Calls cost the same as to a normal 01 or 02 landline number, even from a mobile phone, and are recorded for training and monitoring purposes)

We are open 8.30am to 5.30pm Mon-Fri enquiries@legalombudsman.org.uk

Welcome from Adam Sampson, our Chief Ombudsman

photo of our Chief Ombudsman, Adam Sampson.

Welcome to the Legal Ombudsman.

We have formal powers to resolve complaints about lawyers. It is a free service. Our job is to look at legal complaints in a fair and independent way – we will not take sides.

As with any kind of dispute, it is always best to complain to your lawyer first to give them a chance to resolve the issue. If you are still not satisfied or are not sure about what to do, then please get in touch with us.


News and events

26 January 2012 
Wondering what the implications of ABSs might be on complaint handling? Read our latest complaints clinic column in the Law Gazette here. (website opens in new window).

18 January 2012
Our Chief Ombudsman, Adam Sampson, talks to local solicitors at the Gloucestershire & Wiltshire Local Law Society about recent work at the Legal Ombudsman and to share ideas about how to prevent complaints.

6 January 2012
Adam Sampson, our Chief Ombudsman, posts his latest blog about our journey to publishing Ombudsman decisions. Read it here.

Stories

Not sure what sort of complaints we can help resolve? We have written down some of the stories people tell us and the types of complaints we might be able to help resolve.

Read our case studies

You can also read our Ombudsman decisions if you would like to find out more about the types of issues we look into and how we resolve complaints. We will publish all our Ombudsman decisions here, so the collection will grow over time - but we will remove all names so people can't be identified.

Ombudsman decisions


Featured
click to find out more by going to the consumer section and finding out how to make a complaint
Information
for consumers
Click here

click to find out more by going to the Information for lawyers section
Information
for lawyers
Click here
click to see some of our recent decisions that we have published
Ombudsman decisions
Click here
front cover of business plan, click to go to our consultation page
Business Plan
We have published our draft Strategy 2012-2015 and Business Plan 2012-2013 for consultation.
Click here to find out more
Different languages
We can provide information in languages other than English. We can also provide versions in braille, large print or on audio tape. For copies please email publications@legalombudsman.org.uk

 click to go to our languages page with our information published in GujaratiGujarati click to go to our languages page with our information published in BengaliBengali click to go to our languages page with our information published in ChineseChinese click to go to our languages page with our information published in PolskiPolish click to go to our languages page with our information published in CymraegWelsh click to go to our languages page with our information published in PunjabiPunjabi click to go to our languages page with our information published in PashtoPashto click to go to our languages page with our information published in FrancaiseFrench click to go to our languages page with our information published in SomaliSomali click to go to our languages page with our information published in UrduUrdu
What's happening
speech bubble image for Adam's blog
Adam's blog
Click here to find out more
Make this website talk