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For more information on the ways to contact us click here.
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Here to help
Screen grab of our here to help videoClick here to watch our video to find out more about how to complain to us. Also available in BSL format here.
This website aims to meet accessibility requirements. We have produced some of our important information in different formats, head over to our Accessibility page to find out more. Please contact us if you have any further accessibility needs.
Case summaries
Our anonymous case study summaries illustrate the range of issues we deal with, what our investigations found, and how our decisions are reached. Click here to view them
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Latest data
We resolved
7,630 cases
between 1 April 2012 and 31 March 2013.
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    Prefer Easy Read? Our ‘Here to help’ leaflet is now available in this and translated formats.
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    Need to make a complaint? Our service is free. Find out more here

Make a complaint

The Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.

Are you a lawyer?

We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.


Policy statement on our approach to complaints from ABS firms
15 September 2014
The legal market is continuing to change. Accountants can provide probate services and ABS firms can potentially provide both legal and non-legal services. The Legal Ombudsman can accept complaints about a legal service and this policy statement sets out how we will decide whether a legal service has been provided.

Our decision data is now easier to access and share
22 August 2014
We’ve listened to stakeholders who wanted us to make our data easier to share. This means you can now access ombudsman decision data in comma separated value (CSV) format. Visit our decisions page to find out more.