Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsOur decision data is now easier to access and share
22 August 2014
We’ve listened to stakeholders who wanted us to make our data easier to share. This means you can now access ombudsman decision data in comma separated value (CSV) format. Visit our decisions page to find out more.Are legal worries keeping you awake at night?
31 July 2014Sometimes the biggest step towards a solution is working out what to do first. Why not visit the Legal Choices website and see if it can point you in the right direction? Benefit from independent, free and impartial advice including: which lawyer you need and who regulates them; ways to pay for legal services; and what to do if things go wrong with a service provider.
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Complaints in focus:‘No win, no fee’agreements
- Complaints in focus:‘No win, no fee’agreements, case study video
- Ombudsman decision data
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules