Helping the public

We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Find out more about how we can help

Helping service providers

We can help legal service providers and claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.


  • Legal Ombudsman’s Head of IT nominated for transformation award

    4 January, 2018 The Legal Ombudsman’s Head of IT has been shortlisted in the Women in IT Awards 2018. Nikki Greenway has been nominated in the Transformation Leader of...

  • LeO News – Edition 18 is out

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: Our new Language of Complaints research under the spotlight; a Q&A with a CILEx policy and public affairs...

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