Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsHigh Court upholds Ombudsman decision
11 March 2014The High Court has upheld a Legal Ombudsman decision that a barrister dealt with a complaint too late and with an 'offensive and unprofessional tone'. Find out more here (website, opens in new window).
New members of our Board confirmed
13 February 2014The Legal Services Board (LSB) today announced the appointments of Stella Manzie CBE (lay member) and Professor Philip Plowden (non-lay member) as new members of our board - the Office for Legal Complaints (OLC). Find out more here.
Complaints are good for business
23 January 2014Today we’ve published research which indicates that better complaint handling could be worth £millions to the legal industry - and gives individual firms a competitive advantage too. Find out more here.
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Complaints in focus:‘No win, no fee’agreements
- Complaints in focus:‘No win, no fee’agreements, case study video
- Ombudsman decision data
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules