Helping the public

Member of public speaking on the telephoneWe’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Helping Legal Professionals

Legal professional talking to female clientWe can help legal service providers improve their complaint handling. Find out more about how we work and what you can do to address complaints before they come to us.

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Helping CMCs

Claims management professional talking to coupleWe can help claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.

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  • Legal Ombudsman Chair in Pride Power List 2018
    Legal Ombudsman Chair in Pride Power List 2018

    The Chair of the Office for Legal Complaints (OLC) has been named for a second year running in the top 100 most influential lesbian, gay, bisexual and transgender (LGBT+) public figures. Wanda Goldwag, who...

  • Better Information Research

    The Legal Ombudsman and SRA have today published new research looking at the information which supports consumers to choose the right legal service provider. Read the press release here. Read the full research here.

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