Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
NewsLeO News - Issue 8
15 July 2014Improving redress and consumer confidence; should we seize the day? Read the latest LeO News to find out more.
Open letter to regulators calls for action on ‘no win, no fee’ agreements
03 July 2014
In January 2014 the Legal Ombudsman published a Complaints in focus report on “no win, no fee” agreements.In the report we highlighted issues we had identified following investigations into complaints funded by these agreements and sought responses from the regulators. Our Chief Ombudsman, Adam Sampson’s, open letter (pdf, opens in a new window) today asks what plans regulators have for addressing the issues raised in the report.
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Complaints in focus:‘No win, no fee’agreements
- Complaints in focus:‘No win, no fee’agreements, case study video
- Ombudsman decision data
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules