Make a complaintThe Legal Ombudsman is independent and impartial. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up both sides of the story. Watch our video here to find out more about the complaints we can resolve. Last year we resolved around 7,500 complaints about lawyers in England and Wales. If you have a problem with your lawyer we may be able to help. Visit our ‘Making a complaint’ section to find out more.
Are you a lawyer?We use our experience as an Ombudsman to help lawyers improve their complaint handling processes. This includes sharing thematic reports and guidance documents as well as case summaries and decisions data. See how you can help with our investigations and what you can do to resolve complaints better internally here.
10 December 2013The law is being changed to enable the Legal Ombudsman to start handling claims management complaints from next year. Read more here (pdf, opens in new window).
LeO responds to SRA consultation
09 December 2013The SRA consulted on proposals to reduce the amount of time they retain files collected from intervened firms which close down. Read our response here.
LSB announce new chair of our board
02 December 2013The Legal Services Board has announced its preferred candidate, approved by the Lord Chancellor, for new Chairman of the Office of Legal Complaints – our board. Read more here. (pdf, opens in new window)
Most popularHere we list our most popular viewed content from the website, (all content will open in a new window):
- Our Scheme Rules video
- Make a formal complaint to your lawyer template
- Listen, Inform, Respond: A guide to good complaints handling
- Ten questions to ask your lawyer about costs
- An ombudsman's view of good costs service
- Download our complaint form
- Here to help leaflet
- Our Scheme Rules
- Service complaint procedure
- Costs report
- Strategy (2013-2016) and Business Plan (2013-2014)