Helping the public

We’re here to help sort out complaints about the service you have received from your lawyer or claims management company in England and Wales. We’re free, independent and fair.

Find out more about how we can help

Helping service providers

We can help legal service providers and claims management companies improve their complaint handling. Read more on dealing with complaints and how we can help you.


  • Legal Ombudsman launches new course for legal sector

    The Legal Ombudsman (LeO) is launching a new interactive course for legal professionals that uses case studies to help the industry deal better with complaints. The Remedies and Learning...

  • LeO News – Edition 17 is out

    LeO News is the Legal Ombudsman’s quarterly newsletter. In this edition, read about: The 10 year anniversary of the Legal Services Act 2007 is in the spotlight; details on our Modernising...

Read all news


liveChat trigger