Contact us

Make a complaint

Unhappy with the service you’ve received?

Find out more Make a complaint

Need more info? Have a look at our comprehensive list of FAQs.

Go to FAQ section

Email us

For general enquiries email us:

Call us

0300 555 0333

We are open 9am to 5pm Mon-Fri.
Calls will cost no more than those to national geographic numbers (starting 01 or 02) from both mobiles and landlines.

If you are calling from overseas, please call:
+44 121 245 3050.

NGT Lite users:
18001 0300 555 0333

Minicom text phone user:
18002 0300 555 0333

More information about NGT Lite and Minicom text phone can be found here.

Write to us

Legal Ombudsman
PO Box 6806

Our location

Our office is not open to members of the public. If you would like our address for service of legal documents please email


If you need information in another language or in another format such as large print, Braille or audio CD, please call our team on 0121 245 3071 or email You can find out more about our accessibility here.

We can take your complaint, and carry out your investigation, in languages other than English. This can be by telephone or in writing.


Press Office

0121 245 3087 or 0121 245 3231

For media enquiries, please contact the press team at the above number or email:

We are open 9am to 5pm Mon-Fri.