Response to FCA Consultation – Payment Protection Insurance rules

Response to FCA Consultation – Payment Protection Insurance rules

fca-response-to-ppi-complaints-rules-and-guidance-nov-2015In February we responded to a consultation from the Financial Conduct Authority (FCA): Rules and guidance on payment protection insurance complaints.

They proposed a range of new rules including on that would set a deadline by which consumers would need to make their PPI complaints.

Our response highlighted the need to give consumers more than two years to make a PPI complaint.

FCA – response to PPI complaints rules and guidance