Over recent months, the Legal Ombudsman has become increasingly concerned about the operation of ‘no win, no fee’ legal services. We have made conduct referrals to regulators about the way some law firms have handled these agreements. Our scheme has also made financial remedies to consumers of almost £1 million in the past year.
In the report we highlighted issues we had identified following investigations into complaints funded by these agreements and sought responses from the regulators. Our Chief Ombudsman, Adam Sampson’s, open letter asks what plans regulators have for addressing the issues raised in the report. Read it here. (pdf, opens in new window)