Every three months we publish information from cases that have received an ombudsman’s decision. The information is kept on our website for one year.
We carried out an extensive consultation that concluded that it is right to publish the names of service providers in some circumstances, in line with the Legal Services Act 2007. We do not publish the names of complainants. We consider that it also strikes the best balance between our aim of being open and transparent as well as fair and proportionate.