Publishing Ombudsman decisions – what does this mean?

Publishing Ombudsman decisions – what does this mean?

We publish data about all cases that have required an ombudsman’s decision. We do this in line with the powers given to the Office for Legal Complaints (the Board of the Legal Ombudsman) under the Legal Services Act 2007.

You can read more about our decision to do this here. This paper sets out the basis for our decision and provides more detail about the information we will publish.

The approach agreed is based on evidence generated through research, consultation and analysis of data gathered since the scheme went live in October 2010. We consider that it strikes the best balance between our aim of being open and transparent as well as fair and proportionate.