All of our calls are recorded, including calls you make to us and calls we make to you, other people and organisations.
We will need to handle personal details about you which could include sensitive information.
We will need to share information we consider relevant about your complaint with the service provider and firm involved and their approved regulators.
We comply with data protection rules at all times. You can contact our dedicated team (firstname.lastname@example.org) for further information about this and any freedom of information requests.
If you send us information in the post please do not send us original documents as we scan all post and destroy the paper copies.