I want to complain, should I still pay the service provider’s fee?

I want to complain, should I still pay the service provider’s fee?

Your service provider may decide to take action against you if you do not pay any outstanding fees. In order to prevent this you may wish to pay those fees; the Legal Ombudsman would still be able to investigate your complaint.

Hours of Operation over Christmas

Our telephone lines will be open from 28 December until 30 December between the hours of 10:00 to 16:00. Our office will be closed on Monday 2 January.

Our normal telephone opening hours, which are from 08:30 to 17:30, will restart on Tuesday 3 January.

For any legal service provider queries, you can email us at enquiries@legalombudsman.org.uk or for any claims management company queries, you can email us at cmc@legalombudsman.org.uk.

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