Our scheme rules are approved by the Legal Services Board and the Lord Chancellor as required by the Legal Services Act 2007.
The rules set out the framework for how the Legal Ombudsman resolves complaints about legal services.
Scheme rules (pdf – opens in new window)
You can also view our short video ‘Here to help’ which helps explains our rules.
We consulted on the scheme rules in 2009 and 2012. You can see the consultation drafts and responses in our publications section.