Before we can help with your complaint, you will need to:
- Already have complained to the service provider (legal or claims management) and allowed them up to eight weeks to provide a full response. We will need copies of your complaint and the response. If you have not yet complained to your service provider, then you can use this helpful template as a guide and read this factsheet.
- Know the date on which the problem occurred, and the dates that you made the complaint
- Provide us with your contact information including an email address, if you have one.
For more information, please refer to this factsheet.
Once complete, save it to your computer and email it to us. Alternatively, you can print it, complete by hand, and post it to us. Please send it along with any of the required documents we have asked for:
For complaints about legal service providers:
Email us: firstname.lastname@example.org
Write to us: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ.
For complaints about claims management service providers:
Email us: email@example.com
Write to us: Legal Ombudsman, PO Box 6804, Wolverhampton, WV1 9WJ.