Case study 3 – Poor client care – PPI after bankruptcy

Case study 3 – Poor client care – PPI after bankruptcy

Mr S was contacted at home by a claims management company (CMC) who offered to explore
whether he had any claims for mis-sold Payment Protection Insurance (PPI). Mr S went on to instruct
the CMC in November 2012 who confirmed that he had a potential claim against his bank for missold
PPI on a personal loan.

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