Case study 2 – Fees for additional PPI refunds

Case study 2 – Fees for additional PPI refunds

Mrs Z instructed a Claims Management Company (CMC) to reclaim Payment Protection Insurance
(PPI) on her behalf on a loan she had taken out with her ex-husband. Mrs Z had a court order
following her divorce that meant that the loan was her sole responsibility, and as a result she had
paid it back in full.

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