Since we opened, costs have been the single most common reason for people contacting us. Costs issues represent 20 – 25% of the problems people come to us with.
We’ve published a guide ‘An ombudsman’s view of good costs service’ to help lawyers to prevent complaints by avoiding the pitfalls of poor cost practice. It also explains our approach to resolving complaints.
An ombudsman’s view of good costs service (pdf – printer friendly – opens in new window)