Who can use your service?

Who can use your service?

All members of the public that have a problem with their legal service provider can use our service.

We prefer you come to us directly, but you can ask a friend, relative or anyone else to get in touch for you.

You do not need to use a service provider to complain to us, but if you do, they may charge you a fee. If you want another person to act on your behalf we will need you to tell us that person has your permission to speak to us directly.

You can also use our service if you are, or represent, any of the following:
(a) A business or enterprise that was a micro-enterprise when you made a complaint to the service provider;
(b) a charity with an annual income net of tax of less than £1 million when you made a complaint to the service provider;
(c) a club, association or organisation, the affairs of which are managed by its members or a committee or committees of its members, that had an annual income net of tax of less than £1 million when you made a complaint to the service provider;
(d) a trustee of a trust that had an asset value of less than £1 million when you made a complaint to the service provider;
(e) a personal representative or a beneficiary of an estate of a person who, before he/she died, had not made the complaint to the Legal Ombudsman.

For (e) the condition is that the services to which the complaint relates were provided by the service provider to a person:

  1. Who had subsequently died; AND
  2. had not, by his or her death, already referred the complaint to the Legal Ombudsman.

We cannot help if you have a disagreement with another beneficiary or executor.