What problems we can help to resolve

  • Can I bring my complaint to you if I’ve got ongoing court proceedings or I’m taking negligence action?

    By on November 27, 2014

    We wouldn’t normally look at a complaint where the consumer was suing the service provider for negligence or where...

  • What is a legal service provider?

    By on October 8, 2014

    We can look into complaints about all sorts of regulated legal service providers: solicitors, barristers, licensed conveyancers, cost lawyers,...

  • Do you accept complaints about accountants?

    By on October 23, 2014

    The Institute for Chartered Accountants England and Wales (ICAEW) can authorise their members to undertake probate activities under the...

  • What is poor service?

    By on October 8, 2014

    The types of poor service that you can ask us to investigate are varied, and might include problems such...

  • What do you do?

    By on October 2, 2014

    The Legal Ombudsman investigates lots of different types of legal service problems if you have been unable to resolve...

  • What problems can you help resolve?

    By on August 29, 2014

    We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...

  • How do you sort out problems?

    By on August 28, 2014

    Our job is to look at complaints about legal service providers in a fair and independent way – we...

  • When can’t you help?

    By on August 29, 2014

    We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...

  • Do you consider complaints about professional negligence?

    By on October 8, 2014

    Our job is not to decide whether what happened amounted to professional negligence or if there has been a...