About us

  • Is there a charge for your service?

    By on November 27, 2014

    Our service is free to consumers and you can bring a complaint to us yourself.

  • What do you do?

    By on October 2, 2014

    The Legal Ombudsman investigates lots of different types of legal service problems if you have been unable to resolve...

  • What problems can you help resolve?

    By on August 29, 2014

    We can investigate lots of different types of legal service problems; for instance, if you’ve had poor service when:...

  • When can I bring a complaint to you?

    By on August 29, 2014

    Once you have made a complaint to your service provider, they have up to eight weeks to respond. If...

  • How do you work?

    By on August 29, 2014

    When you contact us, we will ask you to send us a copy of your complaint and copies of...

  • How do you sort out problems?

    By on August 28, 2014

    Our job is to look at complaints about legal service providers in a fair and independent way – we...

  • When can’t you help?

    By on August 29, 2014

    We are unable to: Provide legal advice or represent you in legal proceedings. Recommend service providers or check whether...

  • What if I am unhappy with the service provided by the Legal Ombudsman?

    By on September 1, 2014

    If you have a complaint about the service we have provided then you should raise these issues with us...

  • Important things to know about how we handle your information

    By on September 1, 2014

    All of our calls are recorded, including calls you make to us and calls we make to you, other...

  • Do you just look after complainants?

    By on October 8, 2014

    No, we provide an impartial service to all our customers – complainants and service providers alike. We don’t take...