Helping the public

The Legal Ombudsman is an independent and impartial scheme set up to help resolve legal service disputes. Our service is free. When we receive complaints, we will look at the facts in each case and weigh-up the comments from both you and your service provider. Use this section to learn more about: making a complaint to us; our rules; how we resolve complaints; and how to complain to your service provider.

Find out more about how we can help

Helping service providers

We help a broad range of professions to improve complaint handling processes and avoid complaints arising in the first place. We have specialist teams available to assist legal services and claims management companies. Use this section to learn more about: dealing with a first tier complaint; our rules; how we resolve complaints; and how to work with us during investigations.


Read all news


  • @chucknorris792 If you don't hear back from them after 8 weeks, from the email, then we should be able to start to look into it.
  • @MelDawson3 To give them a chance to deal with the issue at first tier, then we look at the evidence for the complaint to make a decision.
  • @chucknorris792 Hello you do need to make a complaint to them first & then need to give them 8 weeks to respond. Call us and we can discuss
  • The top area of complaint to us on Immigration and Asylum cases is about failure to advise, at 16% of all complaint types #asylum
  • Our service is free to consumers, if you are unhappy with the service provided tell your lawyer, then tell us.
  • SRA research highlights asylum clients sometimes felt the solicitor did not keep them informed about their case… https://t.co/jkPTRYmRY1

Making a complaint

Unhappy with the service you’ve received?

Find out how to complain

Phone lines

Our phone lines will be closed between 14:00 and 15:00 today. If you wish to contact us during this time, you can email us at enquiries@legalombudsman.org.uk for legal service enquiries, or cmc@legalombudsman.org.uk for claims management company enquiries. We are sorry for any inconvenience caused.