How will you look after the information I provide? 15/03/2024 Tagged: FAQs handling personal information
Learning Resources 26/03/2024 Guidance and resources to support you, as a legal service provider, to resolve complaints brought to you by your clients Tagged: training and events Preventing complaints complaints handling lawyer information solicitor information
Good complaints handling 19/01/2026 Guidance to ensure legal service providers are meeting their statutory requirements as well as best practive resources. Tagged: good complaints handling first tier complaints training and events How we work Complaints process lawyer information solicitor information
Stamp duty - feedback for lawyers 26/03/2024 We have put together some tips, based on our experience of resolving disputes around stamp duty, which may help you to ensure your clients aren’t being hit with any nasty surprises. Tagged: stamp duty Legal Ombudsman or CLC? lawyer information solicitor information
The Legal Ombudsman's Top tips for responding to complaints 26/03/2024 In our experience, these are the most essential things you need to be aware of when you deal with complaints. Tagged: Responding to complaints Learning resources lawyer information solicitor information
Privacy 06/03/2026 Our privacy notice sets out how you can expect us to use your personal information when you visit our website. Tagged: privacy Freedom of Information Access request
Customer Service Principles 26/03/2024 This page sets out the values and the customer service principles that provide the framework for how the Legal Ombudsman resolves disputes, conducts investigations and engages with stakeholders. The core values are: open, fair, independent, effecitive. The customer service principles are: we will always be clear with you / we will be understanding and approachable / we will make good use of everyone's time / we will be impartial, thorough and base our work on facts / we will make a difference. Tagged: complaints handling resolving disputes customer service principles
Am I expected to tell my clients in full about the Legal Ombudsman? 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
Do you expect service providers to tell clients about the Ombudsman? 15/03/2024 Tagged: First tier complaints handling FAQs Consumer journey
Corporate policies 04/11/2025 Details of key corporate policies Tagged: Access to information Corporate policies Whistleblowing Publishing decisions
Legal Professional information 26/03/2024 Helping legal service providers Tagged: Professional guidance Information for solicitors Information for lawyers training and events Preventing complaints Resolving complaints
My service provider has asked me to attend a meeting to discuss the complaint. Do I have to go? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
What if my service provider wants more than eight weeks to sort out my complaint? 15/03/2024 Tagged: How to complain to your service provider FAQs First tier complaints handling
Preventing complaints 18/12/2025 Guidance and resources which highlight best practice in customer service and the key drivers for complaints Tagged: Preventing complaints Annual complaints data good costs services case studies good complaints handling training and events
